Delivery Information

We offer the following delivery services, both services are tracked and you will recieve a tracking update and reference on completion of your order. All our parcels are shipped totally discreet for your privacy.

Free Delivery

All our products come with a complementory free delivery, free delivery items are sent via Royal Mail 1st Class with a delivery timescale of 1-3 working days.

DPD Courier Express - Delivery time (Next working day, Mon - Fri) - Cut off 2pm


Returns Information

Any discrepancies or damaged items need to be reported to us within 36 hours of being delivered. 

If you have ordered from us ans would like to return an item, please go via Your Account Return menu, we will contact you over email with further instructions with a returns REF.

All items are to be sent back with suitable packaging to the following address:

(Do not send anything to this address until you are instructed to do so)

iSensual
PO BOX 228
Hitchin
Herts
SG4 0WW

Please refer to the return terms on this page prior to sending the parcel.

Replacement faulty items are sent back out to you free of charge. 

All items that are returned as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, if any item returned in a dirty condition will not be checked and the returned item will be refused. Postage costs will then apply to return the item back to you.

We offer a one year warranty on everything, if the item develops a fault within three months we can offer a refund or exchange, after three months, it is an exchange only. 

Return Terms

Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.

1. The goods must be unused.

2. The goods must be returned in original condition & packaging. 

3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable. 

4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable. 

5. The goods must be received back within 14 days from the day your customer received their order.

6. Lingerie and items of clothing are non-refundable and non-exchangeable.

7. Any discrepancies or damaged items need to be reported within 36 hours of being delivered.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.